Privacy Policy

PRIVACY POLICY

Privacy Policy

This Privacy Policy regulates the collection and processing of personal data that is provided by Users when they access, browse, or make use of the functionalities on the Website accessible from the URL: https://www.yuccs.com (hereinafter, the Website, site, Website, web or www.yuccs.com). When it is necessary to provide personal data for the use or request of any service, Users will guarantee its veracity, accuracy, authenticity, and validity. In this regard, it will be the obligation of the Users to keep the data updated in such a way that it always corresponds to reality.

Applicable Law

This Confidentiality Statement will be governed by Regulation (EU) 2016/679 of April 27, 2016 regarding the protection of natural persons about the processing of personal data and the free circulation thereof and by which Directive 95/46/EC (hereinafter, General Data Protection Regulation, RGPD or GDPR) is repealed. Said Regulation guarantees that the processing of personal data will be conducted with respect for fundamental rights and freedoms, as well as the dignity of the interested party, with special reference to confidentiality, personal identity, and the right to personal data protection.

 

Data collection, purposes, basis of legitimacy and retention periods:

The acceptance of this Privacy Policy means that the User authorizes SIMPLY MERINO, S.L. (hereinafter YUCCS) with C.I.F. B-16540510 and registered office at Calle Jesús 38, 07010, Palma, Balearic Islands (Spain) and registered in the commercial registry of Valencia, volume 10446, book 7727, folio 109, section 8, page V180216, entry 2. as owner of the Website, to conduct the processing of their data and include said data in a processing record under its liability, for the purposes stipulated below:

  • Contact: The User can contact Yuccs, through the forms established for this purpose on the Website. To do this, they must provide Yuccs with information about the type of query, their name and surname, the country from which they are making the query, their email, telephone, as well as the reason for the query they wish to make. Yuccs will use this data to process the query and contact the User. The legal basis for the processing of the data is based on the User's consent. The data will be held for up to one year for this purpose unless other terms are applicable.
  • Registration: For online registration on the Website, it will be necessary for the User to provide their identification data, such as name, surname, and email. Said data will be processed by Yuccs to give them access to their restricted area within the Website and allow them to use the functionalities of their personal account. The legal basis for the processing of such data is based on the User's consent. The data will be kept for as long as the User is registered.
  • Purchase: To carry out the purchase process of Yuccs products, the User must provide personal data that will be processed by Yuccs to manage shipments, payments, and collections, as well as to provide other services related to it, such as the execution of guarantees, returns, etc. The legal basis for the processing of such data is based on the execution of a contract. The retention period will be five years unless other terms are applicable.
  • Newsletters: The User can, if they wish, provide their identification data and their email address to subscribe to Yuccs new releases, promotions, and news, to receive periodic communications by email or directly to their mobile device (if applicable). The legal basis for the processing of such data is based on the User's consent. The period of conservation of the data will be the time that it remains registered in our Newsletter sending system.
  • Cookies: The Website has a technology for the implantation of files called cookies in the device used to access and browse www.yuccs.com. Cookies can be blocked or disabled at any time through the browser configuration options and are used to improve your browsing experience on our Website, analyze User browsing and offer personalized content. More information is available in our cookies policy. The legal basis for the processing of such data is based on the User's consent.
  • Advertising: if the User expressly authorizes it, Yuccs may send them advertising for the services and/or promotions available at www.yuccs.com, such as news and/or discounts, among others. Such consent may be revoked at any time. The legal basis for the processing of such data is based on the User's consent. In addition, when the User makes a purchase through www.yuccs.com, we can send them business communications about our company's products, as long as they are similar to those purchased, and unless the User indicates otherwise through the procedure enabled for this purpose. The legal basis of the processing is legitimate interest. The data retention period will be 36 months from the last time the User interacts with us.

With whom do we share your data?

YUCCS will only allow access to personal data to any of its administrators, collaborators or dependents who need access to personal data due to the activity they conduct within the framework of the contracted services.

 

To guarantee compliance with the provisions of the GDPR, when YUCCS entrusts processing activities to a manager, it will only use managers that offer sufficient guarantees, in particular regarding specialized knowledge, reliability, and resources, in order to apply technical and organizational measures that meet the requirements of the Regulation, including the security of the processing

 

YUCCS Limitation of Liability

 

YUCCS declares that they have adopted all the necessary technological measures, within their possibilities, to guarantee the proper functioning of the Website and undertakes to make periodic improvements to avoid any content errors that may appear on said Website.

 

YUCCS does not guarantee and is not liable for:

 

- The availability or continuity of the contents of their Website.

 

- The absence of errors in said content.

 

- Temporary service interruptions, delays, errors, malfunctions and, in general, other inconveniences originating in causes beyond the control of YUCCS and/or are due to the willful or negligent action of the User and/or are caused by force majeure.

 

- The presence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in their electronic documents and files contained therein.

 

- The use that the User makes of the content of the Website that may involve a violation of any type of regulation, national or international, of intellectual or industrial property rights or any other third-party right.

 

- Any security errors that may occur or the possible damage that may be caused to the User's computer system (hardware and software), the files or documents stored in it, as a result of a browser malfunction or the use of a non-updated version of the browser.

 

- The status of the links contained in this Website that may lead the User to other sites and Websites managed by third parties. YUCCS is not liable for the content or the status of said sites and Websites. Access to them through this Website does not imply that YUCCS recommends or approves of their contents.

 

Exercise of rights.

Likewise, the User can revoke the consent for the processing, exercising the rights of access, rectification, deletion, portability, opposition, and limitation to the processing, informing Yuccs through an email addressed to support@yuccs.com or communicating it to the physical address indicated above, writing “Data Protection” as the subject. In both cases, the communication must be accompanied by any official identification document to prevent third party access to your data. Finally, the User may communicate any modification in writing or request a cancellation at any of the addresses provided. At any time, the User may file a claim with the supervisory authority. 

 

Claim before the Supervisory Authority

If you consider that there is a problem with the way YUCCS is processing your data, you can direct your claims to the corresponding data protection authority, the Spanish Data Protection Agency is the one indicated in the case of Spain. The Agency’s e-mail address is www.agpd.es

 

Modification of the Privacy Policy

Yuccs reserves the right to modify its privacy policy at any time, respecting current legislation on data protection and after due communication to the interested parties.

(Yuccs has other sections that are not covered herein. ‘Confidentiality and secrecy duty regarding the processing of your data’ ‘Data security’ ‘Data regarding minors’ ‘We respect your rights.’ They cannot be copied)

 

 

COOKIES POLICY

Regulation (EU) 679/2016 General Data Protection Regulation

The www.yuccs.com Website uses cookies and similar technologies for the following purposes:

  1. To allow the proper functioning of the Website and the provision of the corresponding services;
  2. To perform aggregate statistical analyses to understand and improve the User's browsing experience (eg, counting the number of visitors to the Website, understanding the popularity of a product or service, etc.);
  3. To analyze the preferences and navigation of Users who visit the Website in order to send them advertising in accordance with the preferences expressed while browsing the web and customize the content.

The information below refers both to the use of "cookies" and to other tracking tools that may be used (unless otherwise indicated). For the sake of convenience, we will use the term "cookies" to refer to all of the various tracking technologies, except where expressly stated otherwise.

By virtue of article 13 of Regulation (EU) 2016/679 General Data Protection Regulation (the "Regulation") and Directive 58/2002 and its subsequent amendments and supplements, Simply Merino SL in its capacity as data controller, provides the following information.

 

1. What is a cookie

Cookies are text files that are sent from a web server (i.e., the computer where the visited website is "hosted") to the User's browser (Microsoft Edge, Mozilla Firefox, Google Chrome, Opera, Safari, etc.) and are stored on the device, fixed or mobile, used for the User's browsing. The cookie allows the Website to identify the User's device, through the information stored on it, each time the User reconnects to the Website through that device.

Through the use of cookies (or other tracking tools) we can make it easier for the User to navigate the Website, and analyze preferences and tastes through browsing verification (profiling activities) and, consequently, offer a product promotions and services more in line with the interests and expectations of the User (for example, showing advertisements in line with their interests).

Cookies can be limited to the "session" (when they are stored only for the duration of the browsing session on the Website and are deleted when the browser is closed), or "persistent" (when they are stored for a longer time, until they expire or are deleted by the User). In addition, cookies and other tracking tools can be "first-party" (when they are created and used only by the owner of the Website that issued them and are not transferred to third parties) or "third-party" (when they are issued and managed by parts other than Yuccs).
An example of other tracking tools are "tracking pixels", small pieces of code embedded in the Website that, once downloaded to the User's browser, allow the social media provider (for example, Facebook) to monitor the User’s session, collecting data for User analysis and profiling.

Cookies and tracking tools do not collect information that directly identifies the User.

2. Types of cookies (or tracking tools) used by the Website

Cookies and technical or necessary tools

These are cookies used to ensure the browsing and, therefore, the telematic transmission of data in the network. They are strictly necessary for the provision of the services offered by the Website.

These cookies can be both first-party and third-party and do not require obtaining the User’s prior express consent, since they are strictly necessary to provide the service requested by the Website’s User.

Analytical cookies

Analytical cookies, including those of third parties, allow us to understand how Users use the Website. These cookies do not collect information directly attributable to your identity or your personal data. The information collected is normally processed in an aggregated and anonymous way through the use of partial IP hiding mechanisms; Said cookies, in the presence of other security and processing minimization measures, will be equated to technical cookies and do not require obtaining the prior consent of the User.
On the other hand, if, for example, there are no such hiding mechanisms, the use of these cookies will require the User's express and informed consent.

Customization cookies

The so-called "customization" cookies allow for the User's preferences to be recorded when using the Website (e.g., the language chosen and the country of interest) or to improve the User's browsing experience within the Website (e.g., remembering the data provided by the User when filling in forms on the Website (User input cookie), recognizing the User after they have logged in to the Website (authentication cookie); these tools are not strictly necessary to browse the Website and, if preserved after the browser has been closed, require prior and explicit consent of the User. These cookies can be both first-party and third-party.

Profiling (or marketing) cookies

These are cookies designed to create User profiles, for example, in order to send them advertising that adjusts to their preferences (for example, by using these cookies, the User will be able to see advertisements for products in which they have expressed their interest while browsing other Websites). They can be first-party or third-party, session or persistent.

Other tracking tools (for example, Facebook pixels) also work in a similar way (for example, allowing ads to be displayed on the social network).
The use of these cookies and tools requires the User’s express and informed consent.

Consent will only be requested when you access the Website for the first time: afterwards, we will use a technical cookie to store your consent so that you can directly access the Website pages when you return. It is understood that your consent may be withdrawn at any time in the manner specified in section 3 of the Cookies Policy.

Other profiling tools are not used in the absence of the User's consent (e.g., spyware).

Third-party cookies

The Website uses both "first-party” cookies and tracking tools, that is, issued by Yuccs and by the Website, as well as “third-party” cookies and tracking tools (for example, Google Analytics, social network cookies, etc.), that is, tools that are issued and managed by subjects other than Yuccs.

On the Website you can also find social buttons/widgets (social network modules), that is, specific "buttons" that represent the icons of social networks such as Facebook, Instagram, Twitter, etc. These buttons allow Users who are browsing the Website to access and interact directly with social networks by clicking on them. For more information, see Section 8.

 

3. Your consent

When accessing the Website, the User will see a warning "banner" about the cookies and other tracking tools eventually used.
The banner provides summarized information so that the User can understand what cookies/tools are used and to what end; In addition, using the "settings" button, the User can also check in detail what types of cookies and tools are used. Therefore, the User is free to choose whether to allow cookies and other tracking tools and which of them to allow.

We will remember if the User has given or denied their consent to allow direct access to the pages of the Website without having to view the "banners" again, except in particular cases.
(e.g., if the User deletes their cookies, if Users need to be updated regarding the cookies used, etc.).
Your consent applies to the following Website: www.yuccs.com

 

4. Disable/delete cookies through the web browser

In any case, cookies can be deactivated/activated or eliminated through the configuration of your web browser. In particular, if you do not wish to receive cookies, you can set your browser to notify you of the presence of cookies so that you can decide whether to accept it or not; You can also automatically reject all cookies by activating the corresponding option in your browser. Finally, you can also delete specific cookies that have already been stored in your browser, block specific Websites from storing cookies on your computer, or block third-party cookies.

Each browser (Firefox, Chrome, Edge, Safari, Opera, etc.) has its own cookie management method: in the configuration panel or in the preferences panel you can modify/manage the parameters related to cookies or cancel them. To do this, it is necessary to check the information included in the browser's User manual (called the Help Page) or click on the following links:

- Internet explorer
- Edge
- Chrome
- Firefox
- Safari
- Opera.

You can also manage your cookie preferences at: http.

5. Who will have access to your data

The data collected through cookies and other tracking tools will not be disclosed to the public and will be processed by specifically authorized persons within Yuccs (in particular, within the customer relationship management, e-commerce, marketing, and IT departments).

In order to manage the Website and, if you give your consent, to analyze your preferences, your browsing and allow you to see content and promotional advertisements that may be of interest to you, the data will be processed by i) companies in charge of managing the Website and ii) IT service providers. These people will act as data processors designated by Yuccs.

 

5.1 Social Networks

The data related to browsing the Website may be transmitted in some cases to social networks (such as Facebook, Instagram, etc.; you can check the list of social networks that interact with the Website in the following table). In general, the interaction between a website and a social network is used, for example, to:

  • Allow users to login through the social network (e.g., when you opt to log in to the reserved area of the Website using Facebook, data is exchanged between the social network and the Website to enable User recognition and authentication);
  • allow content sharing on social networks (e.g., if you use the sharing function - the so-called social plug-in -, you can publish and, therefore, share, within your social network profile, content of interest);
  • show promotional and advertising content when social networks are visited (e.g., social networks may show advertisements related to the Yuccs brand and the products that have been displayed on the Website). This can be done mainly two different ways:
  1. The data related to the User's navigation within the Website and collected through cookies or other tracking tools will be shared with social networks, which, by identifying the User, will show advertising content, then provide Yuccs with statistics on the advertising campaigns conducted.
  2. if the User has provided their email address, the data may be shared (encrypted and protected) with the social network, which, by identifying the User by email, will show advertising content, then provide Yuccs with statistics about the advertising campaigns conducted.

For such processing, the social networks will process the data —as joint controllers (art. 26 of the RGPD)— to the extent necessary to allow, for example, the display of news or advertising related to Yuccs.


Information on the processing conducted by the social networks within the Website is reproduced below:

Facebook (e.g., Facebook, Instagram), the joint controller is Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. A joint controller agreement (art. 26 of the Regulation) regulates the processing of personal data conducted through the monitoring tools provided by Facebook and present on the Website: the agreement establishes the liabilities in relation to the respect for obligations contemplated by the Regulation regarding joint processing.

A copy of the agreement can be found at the following link: https://facebook.com/legal/controller_addendum.
On the other hand, Facebook is the autonomous controller of the subsequent processing of User data. As the controller, Facebook is liable for providing interested parties with information regarding the processing conducted or allowing the exercise of confidentiality rights (arts. 15-20 of the Regulations). The Website uses cookies and Facebook tracking tools (e.g., pixels) to i) show Users personalized advertising and promotional content, ii) provide statistical reports on advertising campaigns and User navigation on the Website, iii) improve the publication of contents on the Website.

For these purposes, the data related to the User's navigation within the Website and collected through cookies or other tracking tools will be shared with Facebook. https://www.facebook.com/about/privacy.

You can find details on how Facebook processes the data, the corresponding legal bases of the processing and how to exercise the confidentiality rights granted by the Regulation against Facebook.

You can contact the Facebook data protection officer (the so-called Data Protection Officer) at: https://www.facebook.com/help/contact/540977946302970.v

For more information about the processing conducted by social networks, we invite you to also verify the confidentiality statement they provide (using the "Cookie Management” link on every screen of the Website you can view the list of cookies /tracking tools used on the Website and the corresponding links to the respective declarations).

 

6. What are your rights

By writing to support@yuccs.com you can exercise at any time the rights conferred by articles 15 to 22 of the Regulations, among others:

  • obtaining confirmation about whether or not personal data concerning you is being processed;
  • obtaining access to your personal data (for example, by checking what data is being processed, for what purposes and in what way);
  • achieving the rectification of inaccurate personal data or the completion of incomplete personal data;
  • achieving the deletion of your personal data (for pertinent purposes);
  • achieving the limitation of the processing of your personal data (for pertinent purposes);
  • receiving your personal data in a structured format, for common use and mechanical reading (for pertinent purposes).

You can also always oppose data processing, in particular, for analysis and profiling purposes, or for marketing, and withdraw your consent (see Section 3 and Section 8 below). 

7. Transfer of data outside the European Union

Generally, the data collected through the Website is not transferred abroad, since the processing operations are conducted by providers that use servers located within the European Union (or in the European Economic Area).

On the other hand, the data collected using cookies and other tracking tools —especially social network tools— may be transferred outside the European Union (e.g.: the data collected through Facebook tracking tools are subject to transfer). The applicable confidentiality regulations provide that specific consent is not required for the transfer when it is made to a country that guarantees an adequate level of protection (art. 45 of the Regulation) or in accordance with the adoption of adequate guarantees (articles 46 and 47 of the Regulation) and, in particular, in accordance with the adoption of binding rules for groups of companies or the adoption of contractual clauses approved by the European Commission: the transfer of data collected through cookies/tracking tools is regulated by such contractual clauses (z.B. https://www.facebook.com/help/566994660333381?ref=dp).

 

 

 

TERMS AND CONDITIONS OF THE ONLINE STORE

CONTENTS

 

This Website (www.yuccs.com) is owned by SIMPLY MERINO, S.L. (hereinafter YUCCS) with C.I.F. B-16540510 and registered office at Calle Jesús 38, 07010, Palma, Balearic Islands (Spain), registered in the commercial registry of Valencia, volume 10446, book 7727, folio 109, section 8, page V180216, inscription 2

This Website and the services related to it are available under the following Terms and Conditions (“T&Cs”) and any other regulations established on our Website. Please read the T&Cs carefully before placing orders on this Website. We recommend that you keep a copy of these T&Cs for future reference. By accessing and using this Website you agree to these T&Cs, including any changes. If you do not agree with these T&Cs, do not access or use this Website in the future. For certain campaigns, promotions, or contests, additional terms and conditions will apply. If you wish to participate in the campaign, promotion, or contest, you will have to agree to the terms and conditions applicable thereto. In case of contradiction between said terms and conditions and the T&Cs, the latter will prevail.

Especially, we want you to pay attention to our policies related to the conditions of purchase established in these T&Cs and to our Privacy Policy. If you are a minor, you must inform your parents or guardians about these T&Cs and Yuccs’ Privacy Policy. They must express their consent to them before using this Website or its services. Only orders made by people of legal age are accepted.

YUCCS reserves the right to rectify, modify and/or replace all or part of this Website, the information and materials contained therein, as well as the T&Cs. Periodically check these T&Cs for possible changes or modifications.

Registration

To use some of the services or functions available on this Website you need to register. When registering, we ask that you provide us with true, accurate, current, and complete information in all respects. If you change any of your registration information, please notify us immediately by email: support@yuccs.com. You may also want to check out our Privacy Policy. From time to time, we may change the registration requirements.

Right to Purchase

When making a purchase through this Website, you will be asked for your personal data. Specifically, customers must provide their real name, phone number, email address, and other requested information. Likewise, when ordering items, you will be asked to provide the payment information, guaranteeing that the payment information you provide us when placing the order is valid and correct, confirming that you are the person mentioned on the billing information you provide us.

By placing an order, you expressly authorize us to verify your data and, when YUCCS deems it necessary, to communicate or obtain third party information (including any updated information) about you, including, but not limited to, your credit card number in order to validate it, obtain its initial authorization and be able to authorize the purchase operation.

Personal Data

We inform you that in accordance with the Privacy Policy, your personal data will be part of a file that is the liability of SIMPLY MERINO SL and that they will be used for the purposes indicated in the aforementioned Privacy Policy. Also, we inform you that your personal data will be part of a file under the liability of the General Company of SIMPLY MERINO SL. that will be used to process and deliver your order. You have the right of access, rectification and cancellation, and are able to apply said right to SIMPLY MERINO SL through the procedure indicated in the Privacy Policy.

Purchase Conditions

Stock

The products shown on this Website are only a selection from the YUCCS catalogue. This collection has been chosen especially for the YUCCS online store. The availability of our products is shown in real time, so it is possible that some of the products selected are not in stock. The YUCCS online store does not accept any liability derived from the lack of stock or from any of the models shown.

Our products change every season.

Keep in mind that the items in the Yuccs Bag are not reserved and can be purchased by another customer.

How to make a purchase?

YUCCS uses the following purchase procedure:

You must select and add the item(s) you wish to buy to the Yuccs Cart by clicking on the Yuccs Cart icon that appears on the Website.

The Yuccs Cart will include the reference number for the selected item(s), as well as names, sizes, and prices (including VAT).

In the same cart, we will show you a list of the item(s) that you are about to buy and the total price (including VAT and shipping costs).

Once the item(s) have been selected, you must complete the order form. There, you must indicate your personal data and payment information in order to process your order. Please note that all the information must be filled in correctly to avoid any confusion and problems when sending the purchased item(s).

Order Confirmation

 

Once you have made your choice and placed your order, you will receive an email from YUCCS confirming that your order has been registered (an order confirmation). This order confirmation will include, among other information, data regarding the identification of the item(s) purchased, the total price (including VAT and shipping costs) and any delivery details.

 

If you make a mistake when placing the order, contact our Customer Service Department where we will be happy to assist you. However, always make sure to review your order before finalizing it. Before confirming the order, you have the possibility to edit the information you have entered, such as the shipping or billing address or your credit card information; You can also change or delete items in your Yuccs Bag.

 

If an error message appears, it may be a temporary communication problem with the network or an error regarding the email address provided. In both cases, contact our Customer Service at support@yuccs.com. We reserve the right not to accept your order if, for example, payment authorization cannot be obtained, shipping restrictions apply to a particular item, or the item is out of stock. If the latter occurs, we will inform you by email and we will reimburse all the payments that have been made.

 

We are not liable to you or any third party for the removal of any merchandise from the Website, even if it has been sold; nor for the elimination, revision or edition of materials or contents of the Website; or for refusing to process a transaction.

Pricing Policy

The prices shown on this Website appear in Euros and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers will correspond to those published on the Website. The price of the products displayed on this Website at the time of order confirmation will be valid. YUCCS will not be liable for special fees, customs duties, or additional delivery costs. YUCCS reserves the right to change its retail prices at any time, except for orders that have already been placed.

Payment Methods and Security

Orders can be placed at any time, 24 hours a day, every day of the week.

As indicated on the payment page, YUCCS will only accept payments made with credit or debit cards, PayPal, by cash on delivery and bank transfer according to availability, depending on the country where the order is sent. No other form of payment will be accepted, except for those mentioned above.

You must confirm that the credit/debit card you are using is yours or that the card holder has authorized you to use it. Credit/debit card holders are subject to validation and authorization checks by their card issuer. If your card issuer refuses to authorize payment to YUCCS, we will not be liable for any delay in delivery.

We will do our best to make this Website secure. To guarantee the security of payment transactions, YUCCS uses a secure payment system. This means that all sensitive data (e.g., credit card number and expiration date) is encrypted and transmitted directly to a secure server.

Likewise, we will take care of keeping, to the extent that we are empowered to do so, the data of your order and payment in a secure manner; however, in the absence of negligence on our part, we cannot be held liable for any losses you may suffer if a third party attempts to gain unauthorized access to the information you provide when accessing this Website or placing an order from this Website.

YUCCS will not assume liability for delays in the delivery of the merchandise that are derived from the lack of authorization by the bank.

We ship orders from multiple locations. Orders made up of multiple items may be split to expedite shipping. In this case, we will send you an email to inform you.

YUCCS reserves the right to hold any order for security reasons. Affected customers will be notified. We also reserve the right to cancel the order when we cannot verify the shipping and/or billing data in case this happens we will notify you. Likewise, we reserve the right not to accept and/or cancel an order if we believe that the buyer wants to obtain the items for resale.

Purchase Limit

Customers who wish to purchase more than 5 pairs of shoes should contact the Customer Service Department of the YUCCS online store, where they will be given detailed information about the purchase options.

Purchase Guarantee

We can only fulfill the order if the delivery address is the usual place of residence or place of work located in one of the countries indicated on this Website.

The items offered through this Website are a selection of products from the YUCCS collection and meet the same requirements in terms of quality and guarantee as those sold in YUCCS stores.

Each product contains the following information

  • Model name
  • Model image
  • Sizes
  • Materials
  • Price in Euros

 

YUCCS intends to display the color of its shoes as closely as possible to the actual color. However, the color of the shoes may vary depending on the quality of your computer monitor. Thus, YUCCS does not guarantee that the color displayed on the monitor will be an exact reproduction of the original.

Special offers, promotions, and discounts will be valid until the date indicated or until there are no more items in stock, whichever comes first. Our shoes have a 2-year warranty against manufacturing defects, counting from the day of purchase.

Deliveries and Insurance

YUCCS insures each purchase during transportation time until delivery to the specified shipping address. All orders are delivered by courier companies of recognized prestige.

The delivery times by destination are as follows:

  • Iberian Peninsula 48 business hours
  • Balearic Islands 48 - 72 business hours

(We do not ship to the Canary Islands, Ceuta, and Melilla)

  • Other European countries** 3 - 4 business days

In case of a reservation, the delivery time may vary, and the customer will be notified in the mail received after the purchase confirmation. 

 

Deliveries will be made to the usual place of residence or place of work located in one of the countries indicated on this Website. All deliveries must be signed for upon receipt. Once the receipt has been signed, the items will be the liability of the consumer. We do not deliver to PO Boxes. 

There will be no deliveries on Saturdays, Sundays or on holidays in each specific region or country. All purchases of YUCCS items are delivered by courier companies of recognized prestige.

To avoid problems with deliveries (incorrect addresses, person absent at the address) the corresponding form must be filled in correctly, especially the box with the contact telephone number.

When your order has left the warehouse, we will send you an email indicating the package tracking number assigned by the courier company for the delivery of your item(s). This way you will be able to see where your order is at all times. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before shipping, as we do not make partial deliveries.

All items delivered by YUCCS will remain the property of YUCCS until YUCCS receives your payment.

 

Order Cancellation

You can cancel your order(s) at any time prior to shipment and you will receive a full refund. If your order has already been shipped (that is, it has already left the warehouse) you will have to wait until it is delivered to be able to cancel the order, although said cancellation will be subject to the terms and conditions established for returns (see "Changes and Returns" section).

To cancel an order, you can contact our Customer Service, as long as it has not been shipped.

 

 

 

Returns (the information regarding exchange has been removed)

If you are not satisfied when you receive your order, you have 30 days from the date of receipt to return the item. To return or exchange an order, you must verify that the following conditions are met.

  • The product has not been used.
  • The product must be returned in the same condition in which it was sent and preferably in its original packaging. If the original packaging is not available, it must be replaced with one of matching size and capacity.
  • The product must be returned to our offices (see address below) within 30 days of receipt of your order.

YUCCS does not allow the return of items to the online store when they have been purchased at YUCCS stores or multi-brand stores that sell YUCCS shoes.

When you send items for return, the products will be sent by registered mail to the address indicated below (and also during the return process). You can make the shipment through the courier company of your choice.

Once we have received the item(s) and verified that it complies with the aforementioned conditions, YUCCS will refund the amount you paid for the item(s). The direct costs of returning the item(s) must always be paid by the customer.

You can exercise your right of withdrawal by sending us the corresponding form that you will find here or by contacting our customer service department.

If the item is returned due to a manufacturing or quality defect for which YUCCS is liable, we will refund the full amount within 7-14 business days of receipt at our facility. The payment will be made automatically to the credit card or bank account indicated by the client, depending on the payment method used.

In no case will shipments be accepted postage due.

My Account

If you want to receive exclusive benefits and personalized services, you can create a Yuccs Account. Said benefits and services, explained here in detail, may be modified from time to time to update them with new offers and/or promotions.

After-sales Service

Our Customer Service department has an after-sales service to help solve any problem related to our items or deliveries, offering customers a quick and efficient response.

Contact

For questions, doubts, complaints or suggestions about your order or online purchase, please send an email to: support@yuccs.com

Intellectual Property Rights

All intellectual property rights (including copyrights, patents, trademarks, trade names, database, and design rights) and all information and material (including all logos, graphics, and software) provided through this Website are the property of YUCCS or its affiliates or are used with the consent of the holders of the relevant rights and are expressly reserved.

The use of this Website and its contents does not mean in any case the granting of any right or transfer in relation to copyright, designs, trademarks, and any other intellectual property rights related to the Content (as described in the Content section below), including the YUCCS software and all HTML and other code contained on this Website. Such Content, including third party trademarks, designs and intellectual property rights mentioned or displayed on this Website, are protected by national intellectual property and other international laws and treaty provisions.

You are permitted to use the Content only in the manner expressly authorized by YUCCS and/or a third-party licensee. The reproduction or redistribution of the aforementioned Content is prohibited and may constitute civil and criminal offenses. Notwithstanding the foregoing, the reproduction and use of any materials listed above in any other server, location, or means for publication, reproduction, or distribution is expressly prohibited. However, making a copy in order to view the content for your own personal use is permitted.

Content

In addition to the intellectual property rights mentioned above, Content is defined as all graphics, photographs, including image, sound, music, video, audio, or text rights on this Website. Although reasonable steps have been taken to ensure the accuracy of the information and materials on this Website, YUCCS does not guarantee that the content on this Website is up to date, complete, and accurate or that the content is free from defects, bugs and/or viruses. Likewise, YUCCS does not guarantee that said defects, errors and/or viruses will be solved or eliminated. On the other hand, YUCCS reserves the right to interrupt the accessibility to this Website for maintenance or update processes. We always recommend that all Internet Users make sure they have an antivirus installed.

Non-commercial Use

This Website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, transform, reproduce, publish, authorize, commercially exploit, create derivative works from, assign or sell the Content, software, products, or services contained on this Website. You may not use this Website, or any of its Content, for commercial purposes, including advertising or profit-generating advertising activities on your own website.

Your Activity

You agree that you will be personally liable for your use of this Website and for all your communication and activity on this Website. If we find that you are or have been involved in illegal activities, disrespecting other Users, or that the T&Cs have been breached, you will be temporarily or permanently denied access to this Website.

Hyperlinks

We may include hyperlinks on this Website to other pages or resources operated by parties other than YUCCS, including advertisers. YUCCS has not reviewed all the websites linked to this page and is not liable for the content or veracity of these external websites or the availability of the same or external resources; and does not endorse and is not liable, directly or indirectly, for the privacy practices or the content of these Websites, including (without limitation) any advertising, products, or other materials or services on the Website or available in such Websites or resources, or for any damages, losses, or infringements caused, or alleged to be caused, by the use of, or in connection with the use of, or reliance on, such content, goods or services available on said Websites or external resources.

 

Limitation of Liability

In no case YUCCS will be liable for direct or indirect losses, damages or expenses, regardless of how they occur, that may arise due to and / or caused by the use of this Website and / or the information or materials it contains, or as a result of the inaccessibility of this Website and/or the fact that certain information or materials contained therein are incorrect, incomplete or out of date. 

The previous clause does not exclude or limit the YUCCS’ liability in the cases in which by law the liability cannot be excluded or limited.

 

 

Compensation

At our request, you agree to fully indemnify, defend and exempt us from any liability where required, as well as our staff, directors, agents, affiliates, licensees and suppliers against all liabilities, claims, expenses, damages and losses, including court fees arising from your breach of these T&Cs in any way, even if another person accesses this Website using your account as a result of your action or inaction. 

Association

You acknowledge and agree that no joint venture, partnership, employment relationship or delegation exists between you and YUCCS as a result of these T&Cs or the use of this Website. You agree not to present yourself as a representative, agent, or employee of YUCCS, holding us liable for representations, acts or omissions on your part.

Non-waiver

If you breach the T&Cs and we do not take legal action against you, we may still use our rights and remedies in any other situation where you breach the T&Cs.

Applicable Legislation

These T&Cs will be governed and interpreted in accordance with Spanish law. The parties agree to settle any discrepancy or conflict out of court and only in the event that it is not possible, since the CLIENT is considered a consumer and User. In such case, the Courts and Tribunals of the CLIENT's domicile or any other that the specific regulations regarding consumers and Users may determine will be competent.

Likewise, we inform you that you have the right to request an out-of-court resolution of consumer disputes through the online dispute resolution platform developed by the European Commission, accessible at https://ec. europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

 

Withdrawal

 

You have the right to withdraw from this contract within a period of 14 calendar days without need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement for Simply Merino S.L. which will be communicated at the following email address: support@yuccs.com. You can use the withdrawal form template below, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding period expires.

 

 

Consequences of Withdrawal

 

In case of withdrawal on your part, we will return all payments received from you, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

 

We will proceed to make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return, depending on which condition is met first.

 

You must return or deliver the goods to us by registered mail to the address indicated below, through the courier company of your choice, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline. Only you will be liable for the decrease in value of the goods resulting from any handling other than that necessary to establish the nature, characteristics and functioning of the goods.

 

 

 

Withdrawal Form Template:

 

– Att. SIMPLY MERINO S.L, Calle Jesús 38, 5, 07010 (Palma de Mallorca).

 

– I/we hereby inform you (*) that I/we hereby withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*)

 

– Ordered on/received on (*)

 

– Name of the consumer and User or consumers and Users

 

– Address of the consumer and User or consumers and Users

 

– Signature of the consumer and User or consumers and Users (only if this form is submitted on paper)”

 

- Date

 

 

(*) Delete as appropriate

 

Requirements:



 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, an email). You can use the withdrawal form template that appears in this section.

 

If you resort to this option, we will notify you without delay by email of the receipt of said withdrawal.

 

https://yuccs.com/pages/politica-de-cookies