What is your exchange and refund policy?
We offer up to 14 days from the date of delivery of the order to return or exchange the product. Remember that the product must be in its original state, with the box and corresponding labels.
Does the return have shipping costs?
All the returns are free.
How can I make a return?
You must fill in the form that you will find in Contact Us with the order number in order to confirm the return process.
We will proceed to send an agent to pick up the order at the address provided.
Remember that you must prepare the order as received and that we do not accept returns of used products.
How can I make a size change?
You must fill in the form that you will find in Contact Us with the order number in order to confirm the change process.
It will proceed as a normal return, and once checked the status of the same, a code will be sent to buy the new product.
Remember that we do not accept used products.
How long can I wait to receive the refund?
Once the refund is processed, it could take up to two weeks to receive and process it. It will be notified via email as soon as the refund is made.