Nos inspiramos en la madre naturaleza y nos apoyamos en la tecnología para crear materiales naturales únicos e innovadores diseñados para ofrecer una experencia en confort hasta ahora nunca vista.

What is your exchange and refund policy?

You may return any item WITHIN 14 DAYS. Please note that the product must be in its original condition, with the box and all the corresponding labels.

Does the return have shipping costs?

All shipments are free of charge, but the exchanges and returns are at the expense of the customer.

The address to send back the product to our warehouse is:

SEUR LOGISTICS - YUCCS
C / Torneros 1 BIS - Polig. Ind. LOS ANGELES 28906 - GETAFE (Madrid) - SPAIN

How can I make a return?

Please complete the form you will find in Contact Us with your order number.

All shipments are free of charge, but the exchanges and returns are at the expense of the customer.
Please, note that we cannot accept used or damaged products, as they have to be in its original condition.

The address to send back the product to our warehouse is:

SEUR LOGISTICS - YUCCS
C / Torneros 1 BIS - Polig. Ind. LOS ANGELES 28906 - GETAFE (Madrid) - SPAIN

Can I make an exchange?

For logistics reasons, the exchanges will be managed as returns.

Please complete the form you will find in Contact Us with your order number.

You'll have to send back your item to our warehouse in Spain, and order a new product online.
Please, note that we cannot accept used or damaged products, as they have to be in its original condition.

The address of the warehouse is:

SEUR LOGISTICS - YUCCS
C / Torneros 1 BIS - Polig. Ind. LOS ANGELES 28906 - GETAFE (Madrid) - SPAIN

How long can I wait to receive the refund?

Once the product arrives at our warehouse, and after checking the conditions of the shoes, we'll proceed with the refund. This process can take 1 to 2 weeks.
Please, note that we cannot accept used or damaged products, as they have to be in its original condition.